Stop Talking, Start Communicating: Counterintuitive Secrets
to Success in Business and in Life by Geoffrey Tumlin
I wrote Stop Talking, Start Communicating because I’m worried that meaningful communication—the lifeblood of civilization and the backbone of successful work relationships—is at risk, threatened by the avalanche of quick, cheap, and easy communication made possible by the digital revolution. We are communicating more, but not better.
Our increasing reliance on, and preference for, lower-order communication that is expedient and convenient, like email, text messaging, or social media posting, is dangerously eroding our more difficult and time-intensive higher-order communication abilities, such as arguing sensibly, resolving conflict, persuading others, bargaining, and providing emotional support. The steady erosion of our higher-order communication abilities results in more error-prone interactions and chronic misunderstandings that multiply our communication problems, degrade our productivity, and diminish our quality of life.
But it doesn’t have to be this way. We can reverse the decline in our higher-order communication skills and take advantage of the remarkable opportunities provided by the digital revolution to connect with other people.
By combining scientific knowledge with realistic practice to deliver counterintuitive—but highly effective and immediately usable—communication strategies, my book presents a straightforward and compelling path to more productive and meaningful communication.